Frequently asked
questions

buying process

How do I place an order?

Submit an inquiry via the product page or contact form. Our team will respond with availability, pricing, and lead time.

Do you offer ready stock or custom pieces?

Both. Ready-to-ship items and made-to-order designs are available.

What is your Minimum Order Quantity (MOQ)?

Varies per product starting from 500 g to 1 kg. See item detail or contact us for specifics.

What are your lead times?

Ready stock: 2-4 business days.
Custom: typically 2-3 weeks.

Which countries do you ship to?

UAE, Iraq, Turkey, GCC. For other markets, contact us.

Which shipping methods do you use?

We use insured logistics partners, optimized per region.

Are your products certified?

Yes. All items are properly hallmarked and certified.

Where can I download your catalog?

Download our catalog from the navigation menu.

How can I contact your team?

Use the Contact Form, WhatsApp, or email us directly.